Terms & Conditions

Last updated: 2 November 2026

1. Who We Are and Accepting These Terms

The hireacar.pk website and the HireACar apps (together the "App") are owned and operated by HAC Connect (Private) Limited ("HireACar", "we", "us" and "our"). Our registered office and principal place of business is at 666, Block D, Canal View, Lahore, Punjab, Pakistan.

By using the App, or by making or accepting a booking, you agree to these Terms & Conditions ("Terms") and to the policies they refer to, including our Privacy Policy. In these Terms, "you" means anyone who uses the App: visitors, Renters, Hosts and anyone who adds content. If you do not agree to these Terms, do not use the App.

If you have a problem making a booking, or need help after a booking, email us at info@hireacar.pk or use our contact page.

2. Description of Service

HireACar is a car rental marketplace platform that connects vehicle owners ("Hosts") with individuals looking to rent vehicles ("Renters"). The App facilitates vehicle listing, searching, booking, and payment between Hosts and Renters in Pakistan.

3. Eligibility

You must be at least 18 years old to use the App. By using it you confirm that you can make a binding contract and that you are not barred from receiving these services under the laws of Pakistan or any other law that applies to you. To drive a car yourself you need a valid driving licence. Hosts must be the legal owners of the vehicles they list or have written authority from the owner to rent them.

4. Account Registration

You may register using your email address, Google account, Apple account, or phone number.
You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
Identity verification (CNIC/National ID, driving license, biometric) may be required to access certain features.

5. User Responsibilities

For Renters:

You agree to use rented vehicles responsibly and in accordance with local traffic laws.
You will return vehicles on time and in the same condition as received.
You are responsible for any damage, traffic violations, or fines incurred during the rental period. See Damage to the car during a trip below.

For Hosts:

You agree to list only vehicles you are legally authorized to rent.
Vehicles must be properly insured, maintained, and roadworthy.
You agree to provide accurate vehicle descriptions and photos.

Damage to the car during a trip

The renter is responsible for any damage to the car from pickup until it is returned. Anything that happens to the car is between the renter and the host.

The Renter is responsible. From pickup until the car is returned and the return is confirmed in the app, the Renter is responsible for any damage to the car.
Between the Renter and the Host. Anything that happens to the car is between the Renter and the Host.

6. Bookings and Payments

All bookings are subject to availability and host approval.
Pricing is set by Hosts and displayed in the local currency.
The price shown on a car includes HireACar's 10% fee.
Every booking also has a processing fee & taxes: the cost of the card payment and the tax on it. It applies to every booking, whatever the payment method, and is shown on its own line before you pay.
When you send a request, the full amount is held on your card, not charged. It is charged only if the host says yes. If the host declines or doesn't answer, or you withdraw the request first, the hold is released and nothing is charged.
Late hours are charged to the card you paid with: see Returning late in Section 7.
Each car's cancelling rule is shown on its page before booking — see Section 7 below.
We may refuse or cancel a booking, for example if the car is no longer available, the payment can't be authorised, we think information given to us is false, or for a reason outside our control. If we do, the customer gets everything back, as when a Host cancels.

Messages

A customer can message the Host from the car page, before or after booking. Phone numbers are never shared between users, and numbers typed in a chat are hidden.

7. Cancellation & Refund Policy

Each car has a cancelling rule chosen by its Host, and the car page shows it before you book. In this section the Renter is called "the customer".

Key cancellation rules

Nothing is charged until the host says yes. Until then the customer can cancel the request for free.
Each car has its own rule: the 1-day, 5-day, 14-day or 30-day rule. The number is how many days before pickup the customer can cancel and get all the car rent back. A car without a choice is on the 30-day rule.
Hourly bookings can't be cancelled once the host says yes.
If the customer cancels after the host says yes, the HireACar fee and the processing fee & taxes are not refunded.
If the host cancels, the customer gets everything back.

What can come back

Car rent

The host’s price for the days booked.

Comes back by the car’s rule

Delivery charge

If the host was going to bring the car.

Comes back if the customer cancels before pickup

HireACar fee (10%)

For using HireACar.

Not refunded if the customer cancels

Processing fee & taxes

The bank’s charge and government tax.

Not refunded if the customer cancels

If the host cancels, everything comes back, fees included.

The 4 cancelling rules

For bookings of one day or more. Each car has one rule, chosen by the host.

Customer gets all the rent back Rent is shared Host gets all the rent

1-day rule

Customer gets all the rent back up to 1 day before pickup.

Customer cancels 1 day (24 hours) or more before pickup
Customer gets back: All the rentHost gets: Nothing
Customer cancels less than 1 day before pickup
Customer gets back: The rent, except 1 dayHost gets: 1 day's rent
Customer returns the car early
Customer gets back: The unused days, except 1Host gets: Days used + 1 day

5-day rule

Customer gets all the rent back up to 5 days before pickup.

Customer cancels 5 days or more before pickup
Customer gets back: All the rentHost gets: Nothing
Customer cancels less than 5 days before pickup
Customer gets back: Half of the rent after the first dayHost gets: 1 day + half of the other days
Customer returns the car early
Customer gets back: Half of the unused days, except 1Host gets: Days used + 1 day + half of the rest

14-day rule

Customer gets all the rent back up to 14 days before pickup.

Customer cancels 14 days or more before pickup
Customer gets back: All the rentHost gets: Nothing
Customer cancels 7 to 14 days before pickup
Customer gets back: Half the rentHost gets: Half the rent
Customer cancels less than 7 days before, or after pickup
Customer gets back: NothingHost gets: All the rent

30-day rule

Starting rule

Customer gets all the rent back up to 30 days before pickup.

Customer cancels 30 days or more before pickup
Customer gets back: All the rentHost gets: Nothing
Customer cancels 7 to 30 days before pickup
Customer gets back: Half the rentHost gets: Half the rent
Customer cancels less than 7 days before, or after pickup
Customer gets back: NothingHost gets: All the rent

"Returns the car early" means cancelling after pickup: the days not yet started are the unused days.

If you are the customer

Before the host says yes: nothing is charged. You can cancel your request at any time for free. If the host says no or doesn't answer, nothing is charged.
Hourly bookings: once the host says yes, an hourly booking can't be cancelled and no money comes back.
Bookings of one day or more: the car's rule decides how much of the car rent comes back. Your booking page shows the amount before you cancel.
Changed your mind? You have 24 hours. If you booked 7 days or more before pickup, you can cancel within 24 hours after the host says yes and get all the car rent back, whatever the car's rule.
Delivery charge: if the host was going to bring the car to you and you cancel before pickup, the delivery charge comes back.
Something wrong with the car? If the car isn't safe, isn't clean, or is different from the listing (for example a different car, manual instead of automatic, or the AC doesn't work), first talk to the host in chat. If it isn't fixed, tell us within 72 hours (3 days) at info@hireacar.pk or on the complaints page, with photos or a video. We check and can give back some or all of the car rent. This doesn't cover problems you caused.
If the host cancels: you get everything back, the car rent, the HireACar fee and the processing fee. If the host doesn't come at pickup, or doesn't give you the car or keys, it counts as the host cancelling.
How refunds are paid: refunds go back to the card or account you paid with. When the money shows depends on your bank.

If you are the host

Choose your rule: when you list your car, choose the 1-day, 5-day, 14-day or 30-day rule. If you don't choose, your car is on the 30-day rule. You can change it at any time; a change only applies to new bookings.
If the customer cancels: you get the part of the rent that your rule keeps. It comes in your next payment from HireACar.
If you cancel: the customer gets all their money back. You pay the HireACar fee and the processing fee they paid. If you cancel 1 day (24 hours) or less before pickup, or after pickup, you also pay 10% of the rent. It is taken from your next payment from HireACar, you get no money for that booking, and your car stays blocked for those days. Hourly bookings work the same way: 24 hours before pickup is the line.
When you don't have to pay: if you had to cancel for a serious reason you can prove, for example the car was stolen or in an accident and you have the police report, you don't pay. We decide. You still get no money for that booking, and the days stay blocked.
When it counts as you cancelling: if you don't come at pickup, or your car is very different from your listing (a different car, manual instead of automatic, AC that doesn't work, a car that isn't safe, or a car booked twice), it counts as you cancelling, even if the customer is the one who presses cancel.
If you keep cancelling without a good reason, we can stop your listing or close your account.
If a customer reports a real problem with your car, the money we give back to them comes out of your payment. You can send us your side with photos.

The host cancels…	The host pays	On a Rs 24,000 booking
More than 1 day (24 hours) before pickup	HireACar fee + processing fee	Rs 3,633
1 day (24 hours) or less before pickup, or after pickup	HireACar fee + processing fee + 10% of the rent	Rs 6,033

Example: Rs 8,000 a day for 3 days. The customer paid Rs 24,000 rent + Rs 2,400 HireACar fee + Rs 1,233 processing fee & taxes.

Returning late: Returning late: after 30 minutes of grace on hourly trips (1 hour on daily trips), each started hour is charged to the renter’s card until the car is back: the car’s hourly price plus the processing fee on that hour, with no cap.
Documents and deposits: Nobody may keep your original CNIC, licence or other documents, ask for a cheque, or ask for a guarantor. HireACar checks your identity instead. Report a host who asks. HireACar does not hold deposits. If an owner asks for a security deposit, the amount and how it is returned are agreed with the owner before pickup.

8. Prohibited Activities

You agree not to use the App or its content:

For any unlawful purpose, or to ask others to do or take part in anything unlawful.
To break any law, regulation or rule of Pakistan or of any other place that applies to you.
To infringe our intellectual property or anyone else's.
To harass, abuse, insult, harm, defame, intimidate or discriminate against anyone because of gender, religion, ethnicity, race, age, national origin or disability.
To provide false or misleading information.
To upload or send viruses or any other harmful code, or to interfere with the App, its servers or its security features, or any other website.
To collect or track other people's personal information, to send spam or phishing messages, or to scrape or crawl the App.
For any obscene or immoral purpose.
To use cars for racing, off-road driving, or any purpose not agreed with the Host.
To sub-rent cars booked through the App without the Host's clear permission.

We can suspend or close the account of anyone who does any of these things.

9. Intellectual Property

The App and its software and content (including images, designs, the HireACar name and logos) are the intellectual property of HAC Connect (Private) Limited or its licensors, except content that users add, such as car photos and descriptions, which stays theirs. The structure, organisation and code of the App contain trade secrets and confidential information of HAC Connect (Private) Limited.

You may not copy, reproduce, or distribute any content without our prior written consent. These Terms do not give you any intellectual property rights in the App, and all rights are reserved by HAC Connect (Private) Limited.

10. Limitation of Liability

HireACar is not responsible for the car

HireACar is a marketplace. The car belongs to the host, and the rental is an agreement between you and the host. HireACar is not responsible for any damage, theft, loss, accident, fine or injury involving the car.

HireACar acts as a marketplace platform and is not a party to rental agreements between Hosts and Renters. We do not own, operate, or maintain the vehicles listed, and we do not insure trips. To the maximum extent permitted by law, HireACar shall not be liable for:

Damage to the car, or theft or loss of the car.
Injury to the Renter, the Host, passengers or anyone else.
Accidents, mechanical failures, or the condition of the car.
Traffic fines, challans and police cases arising from a trip.
Loss of or damage to personal property.
Disputes between Hosts and Renters.
Service interruptions or technical failures.

Car listings are written by Hosts. We do not promise that information in the App is accurate, complete or up to date, and to the fullest extent the law allows we are not liable for errors in it. You use information in the App at your own risk, and it is up to you to check that a car meets your needs. To the extent the law allows, we exclude all warranties, express or implied, including those of merchantability, fitness for a particular purpose, title and non-infringement.

In an emergency, call Rescue 1122 or the police on 15 first.

11. Indemnity

You agree to indemnify and hold harmless HAC Connect (Private) Limited and its parent, affiliates, partners, officers, directors, employees, agents, contractors and service providers against any claim or demand, including reasonable legal fees, made by anyone else because you broke these Terms or the documents they refer to, or broke any law or the rights of someone else.

12. Account Termination

We may change, suspend or end your access to the App or your account at any time, with or without notice, without liability to you or anyone else. Reasons include, without limitation, that you:

gave us false or misleading registration information;
interfered with other users or with how we run the App;
are the subject of a request from the police or another government authority; or
otherwise broke these Terms.

You may delete your account at any time through the App's profile settings.

13. Changes to Terms

We may update these Terms from time to time. Each booking is made under the version of these Terms in force when it is made. Continued use of the App after changes constitutes acceptance of the updated Terms. We will notify you of significant changes through the App or via email.

14. Severability and Waiver

If any part of these Terms cannot be enforced, it will be changed as little as needed to make it enforceable. If that is not possible, it will be removed and the rest of these Terms stay in full force. If we do not enforce any part of these Terms, that is not a waiver of our rights. Any change to or waiver of these Terms must be in writing and signed by us.

15. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Lahore, Pakistan (including any consumer court) have exclusive jurisdiction over any dispute you have with us.

16. Contact Us

If you have any questions about these Terms, please contact us:

Company: HAC Connect (Private) Limited
Address: 666, Block D, Canal View, Lahore, Punjab, Pakistan
Email: info@hireacar.pk
Help and complaints: contact page and complaints page
Website: https://hireacar.pk