Privacy Policy
Last updated: March 30, 2026
1. Introduction
HireACar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App") and related services.
By using the App, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
| Data | Description | Purpose |
|---|---|---|
| Name | Full name provided during registration | Account creation, identity display |
| Email Address | Email used for registration or via Google/Apple Sign-In | Account login, communication, password recovery |
| Phone Number | Mobile number verified via SMS | Account verification, booking communication |
| National ID (CNIC) | Government-issued identity document | Identity verification for trust and safety |
| Driving License | License photo for renter verification | Eligibility verification to rent vehicles |
| Profile Photo | Selfie or uploaded photo | Identity verification, user profile |
| Vehicle Information | Car details, photos, pricing (for Hosts) | Vehicle listing and rental facilitation |
2.2 Information Collected Automatically
| Data | Description | Purpose |
|---|---|---|
| Location | GPS coordinates (with your permission) | Show nearby vehicles, location-based search |
| User ID | Unique identifier tied to your account | App functionality, session management |
| Device Information | Device type, OS version | App compatibility, troubleshooting |
2.3 Third-Party Authentication Data
When you sign in using Google or Apple:
- Google Sign-In: We receive your name, email, profile photo, and Google user ID.
- Apple Sign-In: We receive your name (first sign-in only), email (or Apple's private relay email), and Apple user ID.
We do not receive or store your Google or Apple account passwords.
3. How We Use Your Information
We use the collected information for:
- App Functionality: Account creation, login, vehicle search, booking, and payment processing.
- Identity Verification: Verifying user identity through CNIC, driving license, and biometric checks for trust and safety.
- Communication: Sending booking confirmations, notifications, and support messages.
- Location Services: Displaying nearby available vehicles and relevant search results.
- Service Improvement: Understanding usage patterns to improve App features and performance.
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Other Users: Your name, profile photo, and rating may be visible to Hosts or Renters during booking.
- Service Providers: Firebase (authentication, analytics), Google Cloud (infrastructure), and Apple (Sign-In services).
- Legal Requirements: If required by law, court order, or government regulation.
5. Data Storage and Security
- Your data is stored on secure servers hosted on Microsoft Azure.
- Authentication is handled through Firebase Authentication with industry-standard encryption.
- Sensitive data (CNIC, driving license images) is stored securely and access-restricted.
- We use HTTPS for all data transmission between the App and our servers.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account:
- Your profile data, bookings, and personal information will be permanently deleted from our systems.
- Some data may be retained for legal compliance purposes (e.g., financial records) for a limited period.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information via the App's profile settings.
- Deletion: Delete your account and all associated data through the App (Profile → Delete Account) or by contacting us.
- Withdraw Consent: Revoke permissions (e.g., location access) through your device settings.
8. Location Data
We request access to your device's location to provide location-based vehicle search. You can:
- Grant or deny location permission when prompted.
- Revoke location access at any time through your device's Settings.
- The App will function with limited features without location access.
9. Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.
10. Third-Party Services
The App integrates with the following third-party services, each governed by their own privacy policies:
- Google Firebase: Authentication and cloud services — Firebase Privacy
- Google Maps: Map display and location services — Google Privacy Policy
- Apple Sign-In: Authentication — Apple Privacy Policy
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact us:
- Email: support@hireacar.pk
- Website: https://hireacar.pk
© 2026 HireACar. All rights reserved.